Get your issues resolved ASAP or they will only get BIGGER (contact CompTracker Support)!

- create a New support ticket

- email

- message us on Facebook

- call 1-866-432-3280, extension 0. (Leave a detailed voice message if we can't answer!)

Are you unable to sync?


Is your app crashing?

(Or having trouble adding a preceptor when submitting records for Handheld Approval Destination? -skip to bottom)

These two symptoms, sync and crash issues, are typically caused by completely different problems.

Sync before using the app and after, whenever possible. This prevents most potential problems students experience.

There is a good chance your issue has already been resolved in a more recent version of the app (keep reading before updating!).

Do not update software with unsynced data (if your recent records are not on the website yet), just in case something goes wrong and you need to reinstall the app. If you delete the app with unsynced data, that data cannot be recovered.

  • You can turn off automatic updates for both the device software and your apps.
  • If there is a problem syncing, and you can find all your recent data on the website, just delete and reinstall the app.
  • If you have unsynced data but can't sync, there is a way to "Upload Database", but do not delete the app before getting advice from CompTracker Support.

If your app crashes, you should find a Send Crash Report button on the login screen. They should be sent every time the button appears, if possible. Any information you can include may help us reproduce and resolve the issue.


Adding Handheld Preceptors "On the Fly" for Handheld Approval Destination Submissions

Here are a few things that might help:

  • Switch to the Preceptor/Instructor side. Tap the Add button (+). Fill in the mandatory fields (email and/or phone number required), and Save.
  • Make sure you add them to the right Practicum, or All Practicums, or you will not find them in all practicums when submitting.
  • Students may also have the ability to add a preceptor account when in the process of submitting a record, IF they choose Handheld Approval Destination.
  • Ask Support. It might just be a practicum setting. Handheld or Website might not be an option for your program or current practicum. We can get you those answers quickly.